Customers can choose the following methods to pick up the goods:
1. In-store pick-up:
Once the order is confirmed, customer will receive a pickup notification via phone or email within 3 - 5 working days. (excluding pre-order items)
In-store pick-up Process
(1) Our staff will confirm the pickup date with you over the phone. Please come to collect your item(s) on the agreed date. If you need to reschedule, please notify us as early as possible. Upon collection, please present your order confirmation email or provide your order contact details to the front desk staff for verification.
(2) Upon successful verification of the information, the staff will proceed with the handover. The customer is required to sign the pick-up slip as confirmation of receipt.
(3) If the item is not collected within 7 working days from the agreed collection date, the order will be deemed abandoned by the customer. The arrangement will be cancelled without further notice, and no refund requests will be entertained.
2. SF Express (Pay upon receiving):
-The ordered goods shall be delivered by the third-party logistics provider, SF Express, to the designated shipping address as stated in the order/SF Service Center/ SF Store/ SF Locker/ SF Express Service Partner (convenience store). Any associated delivery fees are to be collected by SF Express upon delivery, on a cash-on-delivery basis.
- Actual charges are calculated based on the weight, dimensions, and destination of the package.
- The Customer is obligated to ensure that the shipping address and contact telephone number provided in the order are complete and accurate. Any additional costs incurred as a result of incomplete or incorrect delivery information, or the absence of a recipient at the designated address—leading to the return of the goods or the necessity of re-arranging delivery—shall be borne solely by the purchaser.
- Customers shall allow us to access the designated delivery location and ensure that a responsible person is at the delivery location provided to receive the order. If such a responsible person is not present at the time of delivery, customers hereby consent to us leaving the order at the delivery location they have nominated. The customer accepts responsibility for the products ordered from that moment on.
- Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is an evidence of delivery and fulfillment by World Vision Hong Kong.
SF Store/ SF Locker/ SF Express Service Partner (convenience store):
- The logistics delivery service provider will send you pick-up alert SMS when your products are ready to pick up at your designated location
- We will send you Delivery Notification email to your designated email address, with the mailing box tracking number and the links to the online tracking of the service provider included. You may access with the links below to check the delivery progress at any time:
Pick-up /Delivery Policy:
- The delivery address, once confirmed, shall not be altered.
- We are not responsible for any late or lost packages that result from an insufficient or incorrect address provided by the customer. If the package is returned to us and you decide to have it re-delivered, you will be charged for the additional delivery charge.
- If customers are unable to collect ordered products within 30 days after the order confirmation email is received; or you have not provided us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, we may:
- Keep the related Products until the actual delivery date, and charge you a reasonable storage fee; or
- Cancel your order and charge you any additional expenses and losses caused by insufficient and inaccurate information provided or your failure to receive the Products; or
- Dispose of the unclaimed product in any way without any obligation or liability to you.
Delivery Time:
- Once your order is confirmed and payment is completed, we will process and dispatch your items within 3 – 5 working days.
- Delivery will be suspended if the Black Rainstorm Warning Signal or Tropical Cyclone Signal No.8 (or above) is hoisted, or “Extreme Condition” announcement is issued by the Government.
- If the delivery service is suspended due to bad weather, we will contact customers later and reschedule the delivery time.
