General conditions
1. Definitions and Application
1.1 This website / online store (the “Website”) is operated by World Vision Hong Kong.
1.2 These Terms and Conditions (the “Terms”) apply to your access to and use of the Website, registration of any account, purchase of products, and use of any services available through the Website.
1.3 By using the Website, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must not use the Website.
2. Changes to the Terms
We reserve the right to amend, update or replace these Terms at any time without prior notice. Any such changes shall take effect immediately upon posting on the Website. Your continued use of the Website after the posting of any changes constitutes your acceptance of the revised Terms.
3. User Accounts
3.1 If you create an account on the Website, you must provide true, accurate, complete and up-to-date information.
3.2 You are responsible for maintaining the confidentiality of your account credentials and password, and for all activities conducted through your account.
3.3 We may suspend or terminate your account without liability if we reasonably believe that you have breached these Terms, provided false information, abused promotions, or engaged in any improper, unlawful or suspicious conduct.
4. Product Information
4.1 We use reasonable efforts to ensure that product descriptions, prices, images, dimensions, availability and other information are accurate, but we do not guarantee that all such information is complete, current or error-free.
4.2 Product images are for reference only. Actual products may vary slightly due to display settings, production batches, manufacturing processes or packaging updates.
4.3 We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.
5. Pricing and Payment
5.1 All prices are shown in**[HKD]** and, unless otherwise stated, are exclusive of applicable taxes and delivery charges.
5.2 We reserve the right to change prices at any time, but any accepted order will be charged at the price applicable at the time of acceptance.
5.3 Payment must be made using the payment methods accepted on the Website.
5.4 If a pricing error occurs due to system malfunction, human error or technical issue, we may cancel the affected order and issue a refund.
5.5 You represent and warrant that you are lawfully authorised to use the selected payment method.
6. Promotions, Discount Codes and Gift Cards
6.1 All promotions, discount codes are subject to their applicable terms.
6.2 Unless otherwise stated, promotions are non-transferable, non-exchangeable for cash, and cannot be used in conjunction with other offers.
6.3 We reserve the right to cancel any promotion, order or account if we reasonably suspect abuse, fraud or breach of the relevant promotional terms.
9. Acceptable Use
You agree that you will not:
(a) use the Website for any unlawful, fraudulent, infringing, defamatory, harassing or harmful purpose;
(b) interfere with or disrupt the operation or security of the Website;
(c) gain unauthorised access to any system, server or account;
(d) upload or transmit any virus, malware or harmful code; or
(e) copy, scrape, reproduce, resell or commercially exploit any content of the Website without our prior written consent.
10. Use of Cookies
10.1 Cookies are small data files stored on a user’s web browser or device that help websites recognize the device and improve the browsing experience. They are commonly used to remember user preferences and track general usage, such as the date and time of visits, pages viewed, duration of visits, and referring or destination websites.
10.2 Users may choose to accept or disable cookies at any time by adjusting the settings on their browser or device.
11. Intellectual Property
All content on this website, including text, images, logos, trademarks, photographs, audio and video clips and other materials, and some or arrangements thereof are owned, controlled or licensed by World Vision Hong Kong. These proprietary materials may not be used in connection with any other product or service without World Vision Hong Kong ’s prior written consent.
13. Linked Websites
The Website may contain hyperlinks to other websites, including hyperlinks which frame the content of the other sites within the World Vision name and logo. World Vision Hong Kong is not responsible for the privacy practices, content or security of such other websites, even if our name and logo are still on the top of the screen.
14. Disclaimer
14.1 Reasonable measures have been taken to prevent the introduction of destructive materials (e.g. viruses) to the Website. World Vision Hong Kong however does not give warranty that the Website or any part of the content is free from such destructive materials. Any use or browsing of this Website is at your own discretion and risk. World Vision Hong Kong does not assume any liability for direct or indirect damages caused by such destructive features.
14.2 World Vision Hong Kong does not give warranty for use of this Website without interruption although reasonable effort will be made to maintain this Website and rectify problems that may cause possible delay, errors, loss of transmitted information, interruption and temporary unavailability. World Vision Hong Kong does not assume any liability for direct or indirect loss resulting from the use of or inability to use this Website.
14.3 The Website may contain links to other third-party websites for visitors’ convenience. World Vision Hong Kong does not assume any responsibility or liability in respect of the accuracy, completeness or availability of such other websites. Links to other websites or any websites linked to this Website do not constitute an endorsement and recommendation by World Vision Hong Kong of such websites or the services, products, advertising or other materials provided on those websites.
15. Entire Agreement
These Terms, together with our Privacy Policy, Delivery Policy, Return Policy and any other policies expressly incorporated on the Website, constitute the entire agreement between you and us and supersede all prior understandings or agreements, whether oral or written.
16. Governing Law and Jurisdiction
16.1 These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
16.2 You agree that any dispute arising out of or in connection with these Terms, the Website or any transaction shall be subject to the jurisdiction of the courts of Hong Kong.
17. Governing Language
The policies and terms of this website are translated from the English version. In the event of any inconsistency or discrepancy between the Chinese and English versions, the English version shall prevail.
